LEONE CONNECT AUDIO · USER GUIDES
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READER AND LISTENER GUIDE
Find a voice. Listen. Keep the conversation going.
Use these steps for the podcast web experience. My Audio holds listening activity; My Library is the separate book-reading area.
Start here: your first listen
Where: Podcasts
- Open Podcasts and choose an episode. Leone Connect Verified identifies the publishing catalogue; Open Podcast identifies an externally published RSS episode.
- Read the introduction above the player. Press Play yourself; opening an episode does not mean playback has started.
- On a phone, use the large Play/Pause button and seek bar. Keep the page open while listening. Expand Transcript or Episode navigation only when needed.
- Explore the connected author or book below the episode. Sign in with your own account when you want follows, account listening features or participation.
What to expect: You can listen and explore the book without learning the production tools.
Important: The badge is the promise. An Open Podcast is not a Leone Connect verification of its publisher, rights or editorial accuracy.
Link to this topic: Start here: your first listenSearch episodes, authors and books
Where: Podcasts → Browse episodes
- Type a title, author name, book, show, topic or words from a Verified transcript. Words can be in a different order; accents, capitalization and hyphens need not match exactly.
- Choose All audio, Leone Connect Verified or Open Podcasts. Choose an Author to select their connected Verified episodes. Selecting Open Podcasts clears the author filter.
- Use the author and related-book links on a Verified card, or Meet the authors to browse the author directory.
- Read the result count as loaded episodes, not the entire archive. Clear removes the search and filters. An author may have no eligible episode in the loaded set.
What to expect: The matching cards remain visible and keep their normal episode links.
Important: Searching does not subscribe you, change your library or start playback.
Link to this topic: Search episodes, authors and booksFollow an author and find their episodes again
Where: Author profile or episode → My Audio → Verified Audio → Followed profiles
- Sign in. On the author profile, or beside the connected author on a Verified episode, choose Follow this author. Wait for the control to show the following state.
- Open My Audio and select Verified Audio. Under Followed profiles, find that author; the name still opens their public profile.
- Choose Browse episodes to open Podcasts with that author selected. This is the route to currently loaded episodes, including ones published before you followed.
- New Audio from records you follow is different: it lists eligible releases published after the follow. An empty release feed does not mean your follow failed.
- To stop following, return to the original Follow control and use its confirmation. Refresh My Audio to check that the profile has been removed.
What to expect: Your explicit follow is attached to your account, not only to the current browser.
Important: Following does not join a marketing list or automatically send author-release emails.
Link to this topic: Follow an author and find their episodes againUse the player and jump to a passage
Where: Episode → Audio player / Episode navigation / Transcript
- Use Play/Pause and the seek bar for ordinary listening. The Back 15s and Forward 30s controls move within the same recording; playback speed is a separate choice.
- Expand Episode navigation to see available chapters and sources. Select a chapter timestamp to move to that part of the recording.
- Expand Transcript, then use Search this transcript. Select a timed result to jump to its passage. If playback is paused, press Play when you are ready.
- The accessible transcript is the readable text record. A timed transcript links text to positions. Some episodes or external feeds may not supply both.
- Collapse either area when finished. If enhanced controls fail, use the standard audio controls when offered; do not assume that loading or buffering means the file is playing.
What to expect: You can navigate the recording without keeping long transcript and chapter sections open.
Important: A chapter heading summarizes a section; the transcript should preserve the spoken meaning. Report an inaccurate transcript through the correction or support route.
Link to this topic: Use the player and jump to a passageResume listening on another device
Where: Verified episode → Synchronization control → My Audio
- Sign in to the same Leone Connect account on both devices. Being an administrator does not create listening history.
- Below the Verified player, enable “Synchronize my listening position and bookmarks across my signed-in Leone Connect devices.” Wait for “Signed-in synchronization is on.”
- Listen briefly, pause and allow the save to finish before closing the page. Open My Audio, select Verified Audio, choose Continue listening and refresh if needed.
- On the second device, open the episode from that same account. Check the restored position before continuing.
- If the episode is absent, choose All activity and then Completed. A completed episode should not remain in Continue listening. An empty filtered view does not erase other activity.
What to expect: Unfinished synchronized listening can be found under Continue listening.
Important: Signing in alone does not enable this Verified playback setting. Guest browser data stays on that browser; a failed synchronization message is not a successful account save.
Link to this topic: Resume listening on another deviceSave an episode, bookmark a moment or keep a quote
Where: Episode → Listening controls / Transcript
- Use Save to keep the episode, or Play Next to put it in your queue. My Audio offers separate Saved and Play Next views.
- At a useful moment, enter an optional private bookmark note and choose Bookmark this moment. Check the saved bookmark and timestamp.
- Where the transcript offers a quote-saving control, select the passage and save it with its episode context. Check the confirmation rather than assuming a selection was saved.
- Enable and confirm signed-in synchronization when you need supported listening data on another device. Removing a saved item is a separate action; follow any second-click confirmation.
What to expect: You can return to the whole episode or to the specific moment you recorded.
Important: Private notes are not public comments or messages to the author. Automatic progression between episodes remains unverified until a second episode is available; do not rely on a one-episode queue as a test.
Link to this topic: Save an episode, bookmark a moment or keep a quoteOpen the referenced book and read a sample
Where: Episode → Explore the connected record
- Choose Explore this book to open the connected book record. Check the title and author rather than assuming every episode belongs to a book.
- Choose Read sample only when an approved public sample is available. It opens separately so you can keep the episode page available.
- If there is no sample button, use the book profile or contact Leone Connect. A missing button does not authorize downloading the full book.
What to expect: The episode provides a clear route into the book and any approved excerpt.
Important: Payments are on hold for this rollout. These instructions do not promise checkout, memberships, purchases or a complete ebook/audiobook delivery service.
Link to this topic: Open the referenced book and read a sampleAsk the author a timestamped question
Where: Verified episode → Questions and discussion
- Sign in with the account that should receive the response. Expand Questions and discussion when it is available; staff must enable discussion for the episode.
- Move the player to the relevant moment. Enter your question or comment, and check the timestamp shown by the form before submitting.
- Choose the reply-email option if you want the offered alert. Keep contact details, passwords and confidential material out of the public question.
- Submit once and read the private-review confirmation. Your question is not public until Leone Connect approves it.
- Return to the discussion after moderation. An author reply also needs review before it appears publicly. Check My Audio → Discussion updates and, if requested, your email.
What to expect: An approved question can receive a reviewed reply from the connected author.
Important: Moderation and email delivery are separate steps. The reply alert is not a marketing subscription; an author may not reply immediately.
Link to this topic: Ask the author a timestamped questionAdd and follow an ordinary public RSS podcast
Where: Podcasts → Add a podcast
- Sign in and copy the show’s public HTTPS RSS address. Use a feed address, not an ordinary web page, private paid-feed link or URL containing credentials.
- Open Add a podcast, paste the address and choose Validate and add podcast. Wait for the import result before trying again.
- Check the Open Podcast · External publisher label and show identity. Use My Audio → Open Podcasts for these subscriptions and their listening activity.
- Use the show’s notification controls deliberately. If a daily email option is offered, choose it separately; browser alerts depend on browser permission and the web experience being available.
What to expect: Public RSS shows remain separate from Leone Connect’s Verified publishing records.
Important: External audio and resource availability remain controlled by the source publisher. Do not expect every RSS episode to contain chapters or transcripts.
Link to this topic: Add and follow an ordinary public RSS podcastProtect your account and listening information
Where: My Audio → Privacy and portability / Account security
- Use your own account and sign out on a shared device. Never send a password, API key or private recording link in a public discussion.
- Inspect the available export or removal options before using them. Read the exact scope and confirmation; removing listening data is not the same as deleting an account.
- Treat browser-only storage separately from account storage. Clearing a browser can remove its local notes or progress; do not clear it while it holds the only copy you need.
- Use Contact Leone Connect or Accessibility support if you need help. Include the page address and a description, not private credentials.
What to expect: You understand which information is private account data and which is publicly submitted.
Important: PRIVACY, SECURITY AND RIGHTS: downloads and offline playback depend on the controls actually offered, permissions and device support. Native-app and reliable background/offline behavior are not promised by this guide.
Link to this topic: Protect your account and listening informationTroubleshoot playback, missing activity or an absent reply
Where: The affected episode, then My Audio
- For playback: check the connection and device volume, press Play, and read any loading or access error. Try the standard player if offered. Report the exact error instead of repeatedly submitting forms.
- For missing progress: verify the same account, confirm synchronization in the player, pause after listening, refresh My Audio and choose All activity. Check Completed as well as Continue listening.
- For no reply: confirm your question was approved and the author’s reply was approved. Check Discussion updates and the email option you selected. Look in other inbox folders before requesting another alert.
- For an unavailable chapter, source or transcript: check whether it is an external RSS resource. For a Leone Connect error, report the episode URL and timestamp.
What to expect: You can tell a loading issue, account mismatch, pending review and unavailable resource apart.
Important: TROUBLESHOOTING: send support the device/browser, episode address, action and visible message. Never include secrets or someone else’s account details.
Link to this topic: Troubleshoot playback, missing activity or an absent replyVERIFIED AUTHOR GUIDE
Prepare your work and review it with confidence.
Leone Connect Publishing is the platform’s publisher of record. Authors work through their own connected identity; they do not need to operate another publisher’s account.
Enter your workspace and find the right area
Where: Author Workspace
- Use the Author Workspace entrance and your own approved account. Check the displayed name and portrait before editing anything.
- On desktop, use Overview, Profile, Publishing, Community and Account. On a narrow screen, open Workspace menu if those groups are collapsed.
- Profile contains verification, profile proposals and connected works. Publishing contains production and review tools. Community contains referrals and Reader questions.
- If your identity or access is wrong, stop and contact Leone Connect. An administrator should use authorized staff tools, not pretend to be the author.
What to expect: You reach the tools belonging to your author identity.
Important: Opening this guide or signing in as an administrator does not create an author approval or grant author access.
Link to this topic: Enter your workspace and find the right areaReview your name, portrait and connected books
Where: Profile → Profile proposal / Connected works / Public profile
- Check your public name, biography, portrait and contact routing. Use Profile proposal for corrections rather than creating a duplicate identity.
- Check Connected works for the correct books. Report a missing or incorrect relationship with the book title and the evidence staff needs to assess it.
- Review the public profile after staff accepts a change. A submitted proposal is not proof that the public page has changed.
- Use Account → Account & security for account matters; public biography changes and login details are different records.
What to expect: Readers see a consistent identity and the intended book connections.
Important: Do not use profile changes to claim rights, transfer ownership or represent another author.
Link to this topic: Review your name, portrait and connected booksPrepare a recording and submit an episode proposal
Where: Publishing → Audio Studio
- Prepare a clear public title, short introduction, intended format, participants and the connected book. Check that the selected author and book belong to your permitted scope.
- Keep a suitable finished MP3 unchanged. Converting it to WAV makes it larger and does not restore lost quality. Request processing only for an actual problem.
- Use the upload or submission controls offered to your account. If no upload control is available, ask staff for the approved private route; do not make a Drive file public to work around access.
- Include accurate credits and rights references in their designated private fields. Submit once and retain the confirmation or record reference.
What to expect: Staff receives a private production proposal, not an automatically published episode.
Important: A recording upload, proposal, transcript draft and publishing approval are separate things. Do not assume a successful upload completed the entire production process.
Link to this topic: Prepare a recording and submit an episode proposalCorrect transcript drafts, chapters and references
Where: Private episode package / Editorial proof review
- Listen to the recording while checking the transcript. Correct names, Krio, technical terms, quotations and speaker labels without rewriting what the speaker meant.
- Check timed text against the audio. A readable accessible transcript and timed segments may be separate fields, so identify which version your correction concerns.
- Review chapter headings and timestamps. Headings can summarize topics; they must not be mistaken for verbatim speech or introduce claims not in the episode.
- Check each reference against a genuine source. Supply the title, relevant link and context when requesting a correction. Audio alone cannot prove a citation or permission.
What to expect: Your correction package is specific enough for the editor to apply and verify.
Important: Generated text is a draft, not an author approval. Do not invent citations, silently alter quotations or accept raw machine speaker labels as a final presentation.
Link to this topic: Correct transcript drafts, chapters and referencesReview and approve the exact private proof
Where: Publishing → Editorial proof review
- Open the request for the intended episode. Check the title and package, then review the recording, introduction, transcript, chapters, sources, artwork, book links and credits.
- If changes are needed, return exact corrections with timestamps or quoted passages. Do not approve a version you have not reviewed.
- If the displayed version is correct, submit the offered approval and wait for the saved confirmation. Staff then reviews the response as evidence.
- If the package later changes, compare the changes before responding again. A previous approval may not cover a changed version. Do not create duplicate requests simply to clear a warning.
What to expect: Your response is attached to the reviewed package for staff to assess.
Important: Your approval is not publication. A workflow stage called Author approval is not itself evidence that you approved the content.
Link to this topic: Review and approve the exact private proofComplete a requested release handoff
Where: Publishing → Release approval, when available
- Use this area after the proof response has been reviewed and when staff requests the release handoff.
- Confirm the displayed identity, credits and current package. Choose ready or hold honestly; describe any unresolved issue in the private note.
- If timing is requested, propose the preferred date and local window. Check the displayed timezone and use the required confirmations.
- Wait for staff’s saved decision. Do not announce a proposed time as a confirmed publication date.
What to expect: Leone Connect has your documented readiness or hold for the current package.
Important: A proposed date is not a schedule. Staff retains the separate rights, publisher-approval and publication decisions.
Link to this topic: Complete a requested release handoffReceive an alert and answer a reader
Where: Community → Reader questions
- Look for the author alert when you sign in. A connected episode’s approved question or comment can also trigger an author email.
- Open Reader questions and choose Open and reply for the relevant item. Check the episode, original question and timestamp.
- Use Reply as a verified partner on that discussion, write your answer and submit once. Your response remains private until Leone Connect moderates it.
- After approval, confirm the public reply. Mark an alert as read after reviewing it; this does not submit an answer or approve anything.
What to expect: Readers can see a reviewed reply tied to your verified connection with the episode.
Important: A staff preview is not your author identity. Empty questions may mean there are no approved questions on your connected public episodes yet.
Link to this topic: Receive an alert and answer a readerRead audience results without confusing clicks with sales
Where: Publishing → Audience & conversion
- Open From listening to following and expand the episode breakdown. These are episode-origin follow actions, not every profile follow or a count of unique people.
- Open From listening to book samples to review sample-link activity. A click is not proof that someone read the sample or bought the book.
- Use the date and coverage notes shown by the report. Older actions, blocked requests and activity outside the tracked surface may be absent.
- Use the results to improve your introduction, episode and book connections. Do not interpret private listener notes or identities as available reporting data.
What to expect: You can understand the measured interest without overstating the outcome.
Important: Payments are on hold. Newsletter registrations and book purchases must not be claimed from these follow and sample-click reports.
Link to this topic: Read audience results without confusing clicks with salesHandle missing access, a stuck proof or a referral
Where: Workspace → relevant task / Community → Referrals / Contact
- For missing access, provide your account email privately and the author identity you should represent. Do not use another person’s login.
- For a stuck proof, send staff the episode reference, current request or response and exact warning. Avoid repeated submissions or new duplicate episodes.
- For a referral, use the site’s referral form, check the recipient email, subject, referral link and message, and send only an introduction the recipient expects.
- For an unsaved form, keep the page open and resolve the displayed validation message. Changing tabs does not save the form.
What to expect: Staff can investigate the exact record without losing the history of your work.
Important: Never place contracts, private proofs or passwords in public questions or referral messages. Refer to the full Author Workspace guide for broader manuscript and account tasks.
Link to this topic: Handle missing access, a stuck proof or a referralLEONE CONNECT STAFF GUIDE
Review the evidence, then make the right decision.
For authorized Leone Connect staff. This is operating guidance, not account access. Leone Connect Publishing is the only publisher of record; external-publisher onboarding and payments are outside the current rollout.
Start with the exact episode and its saved checks
Where: Staff dashboard → Podcasts → episode
- Use your own authorized staff account. Identify the episode by title and record reference before opening a review action.
- Read the saved publication status and production stage. A private record can have publisher approval without being publicly published.
- Use Attention Centre for the flagged task. Its summary is based on saved data; after a genuine save, reload to see the updated checks.
- Open the episode Release Passport to search or filter the release candidates and inspect the exact record. Keep a fixed evidence copy only when useful.
What to expect: You know what is saved, what needs attention and which record is under review.
Important: A clean checklist is not permission to invent approval, publish a different package or skip the final release decision.
Link to this topic: Start with the exact episode and its saved checksKeep suitable original audio
Where: Podcasts → Media Desk beside the episode
- Open Media Desk for the intended episode. It opens that episode’s recording tools, not a separate public listening page.
- Listen to the original recording, check completeness and verify the intended source. Leave Use original selected when the finished MP3 is suitable.
- Use Recording, Transcript, Chapters & sources, Episode settings and Review & release to work on one task at a time. Switching tabs does not save, approve or restart the recording.
- Request Improve audio only for a real need. A volume-adjusted WAV may be larger; do not convert MP3 to WAV merely to pass a stage.
What to expect: The approved original can remain the delivered recording without unnecessary processing.
Important: Waveform and transcript tools are separate companion tasks. Opening a tool is not a processing approval, and installing a guide never queues media work.
Link to this topic: Keep suitable original audioGenerate or import a transcript draft, then review it
Where: Media Desk → Transcript / Audio Operations
- Confirm the recording identity first. Use the available transcript task and its explicit processing confirmation only when a new draft is needed. Avoid submitting the same job repeatedly.
- Inspect the job result in Audio Operations. A failed or incomplete job is not a finished transcript; read the error before retrying.
- For a completed transcript-draft.json, use Import a completed transcript draft. Accessible transcript only preserves timed edits; Timed transcript only or Both transcripts has a wider replacement scope.
- Inspect the complete draft and confirm its recording identity before Use selected draft text. Correct names, Krio, quotations, speaker labels and meaningful sound descriptions against the audio.
- Preview timed transcript and test representative timestamps. Save normally when the text is ready. Intervening edits can invalidate an import candidate; recheck instead of overwriting them.
What to expect: Reviewed accessible text and timed segments match the intended recording.
Important: Importing a draft does not save or approve the episode, replace audio or publish. Machine-generated text is not a source of rights or factual verification.
Link to this topic: Generate or import a transcript draft, then review itReview chapters, source cards and the introduction
Where: Media Desk → Chapters & sources / Episode settings
- Listen at each chapter boundary and verify the timestamp. Write concise headings that describe the section without presenting summaries as verbatim quotations.
- Check source-card titles, links and their relevance to the claim being discussed. Obtain an actual source where a reference is missing; do not invent one from the audio.
- Keep the introduction short enough to orient a listener before the player. Check the author, related book and visible credits.
- Save, preview and recheck the transcript/chapter links. Any meaningful package change after a proof request may require the author to review the revised version.
What to expect: Navigation and references help readers follow the episode without misrepresenting the recording.
Important: Generated chapter suggestions, where offered, still need human review. This guide does not promise automatic source verification or automatic chapter generation.
Link to this topic: Review chapters, source cards and the introductionVerify private storage and review a prepared copy
Where: Media Desk / Audio Operations
- Use the approved Leone Connect Audio Vault and the configured private connection. Do not enable public or domain-wide sharing to make a player work.
- Check the saved file identity and verification result. Upload authorization is not the same as permission to release the recording.
- Listen to the prepared Drive copy: for a technically passed candidate marked Prepared in Drive, choose Review Drive copy. Play, seek and listen in full before accepting it.
- If the file or access changes, investigate the error. Preserve the original and review history rather than silently switching to another master.
What to expect: The intended private file can be reviewed through the authorized route.
Important: Review playback does not replace the master, publish, record a listening pass or grant anyone new access. Never paste tokens or private vault links into a public guide.
Link to this topic: Verify private storage and review a prepared copyReview rights and publisher approval
Where: Media Desk → Review & release
- Check the rights holder, genuine permission reference and date, authorized territories, formats and visible credits against actual evidence.
- For a Draft, Pending or Private record, Prepare the episode in the Release Workbench when needed. Use only the next allowed production stage; save and recheck the passport.
- Confirm the current author proof evidence. Do not treat a stage label, an administrator’s access or a checked box as an author response.
- Where the system offers Publisher approval after the required review, record the legitimate Leone Connect publishing decision and its confirmation. Save and reload.
What to expect: The current saved package has the appropriate rights and publisher decision recorded.
Important: Publisher approval belongs to authorized Leone Connect Staff; this is not external-publisher onboarding. No rights, territory or format should be guessed from a sample form.
Link to this topic: Review rights and publisher approvalResolve proof requests without sending authors in circles
Where: Author review requests / Proof responses / episode saved checks
- Check that the episode is connected to the correct author identity and that the saved package is eligible for review.
- Inspect the exact request and response. If an approval was already recovered, preserve the original request and response; do not ask for a duplicate just because the stage still says Author approval.
- Review the response and its content snapshot. Record the offered staff disposition only after comparing it with the current package.
- If the recording or editorial package actually changed, identify what changed and renew the request for that version. If no change is needed, do not edit fields merely to clear a warning.
- Return to the episode, save the legitimate next decision and reload. If it remains blocked, keep the exact error and record references for investigation.
What to expect: Existing evidence is reused when valid and new review is requested only when justified.
Important: Never manufacture consent, backdate permission, delete the review history or bypass the content-version check.
Link to this topic: Resolve proof requests without sending authors in circlesSeparate readiness, scheduling and publication
Where: Saved checks / Release approvals / Scheduling review / Publication control
- Confirm all applicable saved checks and current author decisions. Review the final preview, introduction, player, transcript, chapter links, image, credits and book connections.
- If using an author release handoff, review its ready/hold state and current package first. A proposed date is coordination information, not an actual scheduled release.
- For the scheduling workflow, record the private scheduling review and inspect the exact plan in Publication control. Only an authorized person should use its explicit SCHEDULE and second-confirmation actions.
- For any publication route, read its actual status and channel effects before confirming. Then verify the saved public or scheduled status; do not report success from a green readiness panel alone.
- Check the public page while signed out after publication. If it fails, keep the evidence and investigate access or release checks rather than making the Drive file public.
What to expect: A deliberate, traceable publication or schedule is distinct from production approval.
Important: Scheduling depends on the site’s scheduled-task operation. Never promise exact delivery or distribution merely because a future time is entered. Payments remain on hold.
Link to this topic: Separate readiness, scheduling and publicationModerate questions and replies, and understand the alerts
Where: Staff dashboard → Reader Questions
- Use the Reader Questions dashboard count to open pending moderation. Check that discussion is enabled for the episode before investigating a missing form.
- Read the original question, episode and timestamp. Approve appropriate content, or use the available moderation action for unsafe or irrelevant material.
- An approved question or comment on an eligible connected episode can notify its author by email and an unread workspace alert. This is separate from the moderator’s pending-item alert.
- Review an author’s submitted reply before making it public. The reader’s requested reply email and Discussion updates depend on the approved reply, not merely its submission.
- After acting, refresh counts and inspect the public discussion. Marking an author alert as read does not moderate an item or submit a reply.
What to expect: Readers, authors and moderators receive information at the appropriate stage.
Important: Transport acceptance is not proof of inbox placement. Do not resend repeatedly because a message is in a different inbox folder.
Link to this topic: Moderate questions and replies, and understand the alertsPrepare an approved book sample and read reports honestly
Where: Connected book → Public excerpt / Audience & conversion
- Use the Public excerpt field for the HTTPS address of an approved public sample. Record the genuine excerpt permission, date and private reference.
- Check that the sample opens without private credentials and that both the book and episode meet their public-release rules. The Read sample control should appear only when eligible.
- Read follow and sample-click reports with their coverage notes. Re-follows are actions, not unique people; sample opens are not proof of reading or purchases.
- Keep paid offers, memberships, revenue allocation and payouts outside this rollout until separately authorized and tested.
What to expect: Readers get the intended excerpt and staff reports only what the measurements support.
Important: Do not publish private evidence with the sample or infer a payment from a book link.
Link to this topic: Prepare an approved book sample and read reports honestlyTroubleshoot safely and hand over a clear issue
Where: Attention Centre / Audio Operations / support
- Record the episode or request ID, current saved status/stage, exact error, account role and the action that produced it. Do not copy secrets or private media links.
- For missing alerts, distinguish pending moderation, approved content, connected author, reader opt-in, accepted transport and actual inbox receipt.
- For a media job, verify the original task and status before retrying. For a proof warning, compare package versions before renewing the request.
- Test navigation and listening with a reader account when investigating a reader problem. Staff preview and administrator privileges are not proof of reader access.
- For a release update, retain the previous package and verify the changed workflow after installation. Queue progression needs a second episode; do not claim it passed with one.
What to expect: The next person can reproduce the issue without undoing valid approvals or losing work.
Important: Preserve originals, review history and access boundaries. Do not use account sharing, public Drive sharing or invented evidence as a shortcut.
Link to this topic: Troubleshoot safely and hand over a clear issue